Terms and Conditions for Landscaping Wanstead

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Wanstead to residential and commercial clients. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these terms. Please read them carefully before instructing any landscaping work. These terms are intended to create a clear understanding of the service, the booking process, payment obligations, cancellation rights, liability limits, waste handling, and the governing law that applies to all projects.

For the purposes of these terms, references to “we”, “us”, and “our” mean the landscaping service provider, and references to “you” and “your” mean the customer, property owner, occupier, or authorised representative making the booking. These terms apply to all forms of garden and landscaping work, including design, maintenance, planting, turfing, hard landscaping, clearance, and related labour, unless otherwise agreed in writing.

Any quotation, estimate, or proposal is provided on the basis of the information available at the time. Unless expressly stated otherwise, quotations remain valid for a limited period and may be withdrawn or revised if the scope of work, access conditions, or material costs change. A quotation does not form a binding contract until it is accepted by you and confirmed by us, either in writing or by the commencement of the work.

1. Booking Process

A booking may be made after an initial enquiry, site review, photo assessment, or other information exchange sufficient to define the work required. We may ask for measurements, photographs, access details, or a brief description of the existing garden condition to prepare an accurate quotation. The booking is only confirmed when we agree the scope of work, price, proposed dates, and any specific conditions that apply to the job.

It is your responsibility to ensure that all details supplied during the booking process are accurate and complete. This includes information about underground services, restricted access, parking limitations, fragile surfaces, pets, plants that must be retained, shared boundaries, and any planning or permission issues that may affect the work. If the nature of the site differs materially from the information provided, we may amend the quotation or reschedule the work.

2. Scope of Services

The agreed services will be described in the quotation, job sheet, invoice, or written confirmation. Any work not specifically included will be treated as an additional service and may incur extra charges. This includes, without limitation, unexpected excavation, disposal of excess waste, treatment of hidden root systems, ground levelling beyond the original scope, or the supply of additional materials. We may decline to carry out work that is unsafe, unlawful, or outside our competence.

3. Payments

Payment terms will be stated on the invoice or quotation and may vary according to the size and nature of the project. For smaller domestic jobs, payment may be due on completion. For larger projects, staged payments, deposits, or interim invoices may be required. Where a deposit is requested, it is used to secure dates, reserve labour, and order materials. Unless we state otherwise, deposits are non-refundable once materials have been ordered or the booking has been scheduled.

Invoices must be paid in full by the due date shown. Accepted payment methods may include bank transfer, card payment, or other methods agreed in advance. Time is of the essence in relation to payment. If an invoice remains unpaid after the due date, we reserve the right to suspend work, withhold completion certificates or handover, charge interest and reasonable recovery costs, and recover any legal or debt collection fees permitted by law.

Where a project involves materials chosen by you, the price may vary if the selected items are discontinued, unavailable, or subject to supplier increases. We may substitute comparable materials only where this is reasonable and consistent with the agreed appearance and performance of the landscaping work. Any requested variations during the job must be agreed before the work is carried out and may affect both cost and completion time.

4. Cancellations and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the scale of the work, the number of team members allocated, and whether materials or third-party services have already been arranged. If you cancel with insufficient notice, we may charge a cancellation fee to recover direct losses, wasted labour, and costs already incurred. The fee will be proportionate and reasonable.

We may also reschedule work where weather, site conditions, supplier delays, staff illness, or safety concerns make it impracticable or unsafe to proceed. Landscaping and garden work is often affected by rain, frost, high winds, waterlogging, or ground conditions. If a delay is caused by circumstances beyond our control, we will seek to rearrange the service within a reasonable timeframe, but we are not liable for indirect losses caused by the delay.

5. Access, Site Conditions, and Customer Responsibilities

You must provide safe, reasonable, and timely access to the property for the duration of the works. This includes access to gardens, driveways, storage areas, water supply points where needed, and waste collection routes. If access is obstructed or restricted, we may be unable to complete the work on the agreed day. Additional time, labour, or equipment caused by difficult access may result in extra charges.

You are responsible for removing or protecting items that you do not want disturbed, including ornaments, furniture, electrical equipment, fragile pots, and personal belongings. If you request that existing plants, structures, or features be preserved, you must clearly identify them before work begins. While we take care to avoid unnecessary damage, we cannot accept responsibility for loss or damage arising from concealed defects, pre-existing weakness, or failure to identify protected items.

Where the work involves excavation, hedge reduction, stump grinding, or soil disturbance, you must inform us of any known underground cables, pipes, drains, soakaways, manholes, or services. If such information is unavailable or inaccurate, delays and additional charges may arise. We reserve the right to stop work if hidden hazards are discovered and to seek instructions before continuing.

6. Materials, Plants, and Substitutions

Any plants, turf, aggregates, timber, paving, compost, or decorative materials supplied by us will generally be selected to match the agreed specification as closely as practicable. However, natural products can vary in colour, size, density, and appearance. Such variations are not considered defects. Where you have approved a sample, image, or description, minor differences may still occur due to normal manufacturing or growing variation.

We do not guarantee the long-term survival of plants unless a specific written guarantee is given. Plant success depends on factors beyond our control, including soil quality, drainage, weather, watering, pests, and maintenance after installation. If we provide planting services, you are responsible for following any aftercare instructions that are supplied, such as watering, feeding, or seasonal pruning. Failure to do so may invalidate any limited plant warranty.

7. Liability and Limitations

We will carry out the service with reasonable care and skill. If we fail to do so, you may be entitled to have the issue remedied or to receive a reduction in price, depending on the circumstances and the applicable law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Subject to the paragraph above, we are not liable for indirect, incidental, special, or consequential loss, including loss of profit, loss of enjoyment, or loss arising from delayed completion, where such loss is not reasonably foreseeable. Our total liability for any claim arising out of a booking or service will be limited to the amount paid or payable for the specific work giving rise to the claim, except where the law requires otherwise.

We are not responsible for damage caused by hidden defects, pre-existing instability, vermin, severe weather, subsidence, poor drainage, or conditions that could not reasonably have been identified before work started. Where there is a risk of damage from necessary landscaping operations, we will use reasonable care and appropriate methods, but certain risks are inherent in outdoor work and cannot be fully eliminated.

8. Waste Removal and Environmental Compliance

Any waste generated by the landscaping service will be handled in accordance with applicable waste regulations and environmental duties. We may remove green waste, soil, rubble, timber, packaging, and other job-related debris if this is included in the scope of work or separately agreed. Waste will be transferred, transported, and disposed of only in a lawful manner, using approved facilities or licensed carriers where required.

You must not ask us to dispose of prohibited materials without prior agreement and disclosure. Hazardous waste, asbestos, chemicals, oils, contaminated soil, and similar regulated substances require specialist handling and may not be accepted as part of ordinary landscaping work. If such materials are discovered unexpectedly, we may stop the job, isolate the area if safe to do so, and request further instructions. Additional fees may apply where specialist disposal is needed.

Ownership of waste transfers only where we have expressly agreed to remove it as part of the service. If waste remains on site for collection by you or your contractor, it is your responsibility to ensure it is stored and removed lawfully. We are not liable for fines, penalties, or enforcement action arising from disposal decisions made by you or from inaccurate waste descriptions provided by you.

9. Complaints, Variations, and Completion

If you are dissatisfied with any aspect of the service, you should notify us as soon as reasonably possible and provide a clear description of the issue. This allows us to inspect the matter and, where appropriate, offer a remedy. We may ask for photographs, access to the site, or a chance to inspect the work before any further action is taken. Any complaint must be raised within a reasonable time after completion.

Once the work is complete, it is your responsibility to inspect it promptly and tell us if anything appears incomplete, defective, or inconsistent with the agreed scope. If no issues are raised within a reasonable period, the work will be treated as accepted, subject to any rights you may have under law. Minor settlement, weather-related settling, and normal natural changes are not usually treated as defects.

Any change requested after the booking is confirmed must be agreed in writing or otherwise clearly evidenced. Variations may affect the price, materials, timetable, labour allocation, and waste removal requirements. We may decline a requested variation if it would make the project unsafe, impractical, or inconsistent with the original specification.

10. Governing Law

These Terms and Conditions and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law provides you with a different mandatory right. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Nothing in these terms is intended to affect your statutory rights as a consumer. If you are a business customer, additional provisions may apply if stated in your quotation or contract. By proceeding with a booking for landscaping services, you confirm that you have read, understood, and agreed to these terms in relation to the service to be provided.